To help you use our web site, and speed up our response to any questions you
may have about T.Quality, we have compiled this list of your most frequently
asked questions. Please check carefully to see if we have already answered any
enquiry you may have.
If, for any reason, you can't find the information you need, please feel free
to Contact Us
Is T. quality a national company?
How many customers does T. Quality have?
How many depots do you have?
Who owns T. Quality?
How long has TQ been established?
What products do you sell?
How many products do you stock?
What fish have you got available?
How do I place an order?
How do I open an account?
How do I pay for my goods?
How quickly will I get my goods from placing an order?
Can I collect my goods?
How can I contact T.Quality?
How can I find my nearest T.Quality depot?
How can I order a T.Quality product catalogue?
What is the Product Directory and how does it work?
How can I search for T.Quality product listings?
I am having difficulty finding a specific T.Quality product, what
should I do?
How do I unsubscribe from your email newsletter service?
What browser types support this web site ?
I am having difficulty downloading the Product Catalogue from the
site.?
Does this site use cookies ?
What is your privacy policy?
Is T. quality a national company?
Yes, T. Quality is a national company with 10 distribution depots nationwide covering England and Wales. Click here to contact us.
How many customers does T. Quality have?
T. Quality currently supplies over 6000 customers nationwide.
To find out more about us, click here.
How many depots do you have?
T. Quality has 10 depots nationwide covering England and Wales. Click here to contact us.
Who owns T. Quality?
T. Quality is privately owned by the Prosper De Mulder Group.
For more information on our company history click here.
How long has TQ been established?
T. Quality was established in the 1920’s on the Hull dockside. For more
information on our company history click here.
What products do you sell?
T. Quality provides a one-stop shop for fish and chip shops and fast food outlets, providing all the products they require from frozen at sea fish, to dry goods and packaging. For more information on our products click here.
How many products do you stock?
T. Quality offers over 1000 products, for more information on our products, click here.
What fish have you got available?
For the latest fishing news, click here, or phone our customer services team on 08708 505605
How do I place an order?
Simply phone 08708 505605 and speak to our customer services team who will be happy to take your order.
How do I open an account?
Simply phone 08708 505605 and speak to our customer services team who will be happy to open a new account.
How do I pay for my goods?
You can pay by cash on delivery, or apply for one of our credit accounts, simply phone 08708 505605 and speak to our customer services team who will be happy to help.
How quickly will I get my goods from placing an order?
Goods are delivered on a next day service, on specified delivery days for each customer. For more information about us, click here.
Can I collect my goods?
Yes, we opearate a cash and collect service from each depot. Simply phone 08708 505605 and speak to our customer services team who will be happy to take your order so that it is ready for you to collect the same day.
How can I contact T.Quality?
For further information
on our local depots, customer care services, product information and call centre
service, you can telephone us free of charge on 08708 505605,
or write to T.Quality, Customer Services, Westmead Industrial Estate, Westlea,
Swindon, Wiltshire, SN5 7YY. Or to Contact Us Online, please click
here
How can I find my nearest T.Quality depot?
We have
10 local depots to support or national distribution network, each of which
stock both national brands and key regional brands. To discover which is your
nearest
depot, please click here
How can I order a T.Quality product catalogue?
You
can search our product catalogue on this web site
by clicking
here. You can also download a copy of the full catalogue
as a .pdf file from this web site by clicking
here (Please note that you
will require Adobe Acrobat software to view this .pdf file). If you are unable
to
download the catalogue, or would prefer instead a printed version, you can order
a copy online by
clicking here or call our Customer Service Team on 08708 505605.
What is the Product Directory and how does it work?
The
Product Directory is a special feature of this web site that allows you
to search our product catalogue under a variety of different categories
designed
to help
you find the details of the product lines of specific interest to you,
or just to make browsing easy. Follow the prompts on the page and you
can select
by product category or product type. To visit the Product Directory,
please click
here
How can I search the T.Quality product listings?
You
can search this web site for T.Quality products in a variety of ways. If
you already know the Product Code of the product you are searching for,
just enter
the code into the Search by Product Code feature on the
left of your browser window. If you don't know the Product Code, but already
know
the product or type of product you are looking for, just enter a keyword
or words (i.e. the type of product, such as Batter Mix), into the Site
Search feature,
again on the left of your browser window. If instead you would rather browse
our products listings, visit the Product Directory, by clicking
here or by selecting any of the product categories listed across the
top of this page. If you have any difficulty finding the product you are
looking
for, please call our Customer Service Team on 08708 505605. We
will be very happy to answer any enquiry.
I am having difficulty finding a specific T.Quality product,
what should I do?
We carry over 1000 carefully selected product lines
in our 10 regional depots, but if you think we're missing something,
then please let us know. Click
here to Contact Us. Remember, because we stock key regional brands
by depot, as
well as our national brands, the product you are looking for may not be
available from your local depot. If you are in any doubt, please call
our Customer
Service Team on 08708 505605,
who will be happy to answer any product enquiry.
How do I unsubscribe from your email newsletter service?
If
you have previously registered for our email newsletter service, but now
wish to unsubscribe, please email Subject Title "Unsubscribe" to unsubscribe@tquality.co.uk.
What browser types support this web site?
This site has
been designed to work on Microsoft Internet Explorer 4.01 upwards and Netscape
Navigator 4.7 upwards, on either a Windows or Apple Macintosh environment with
a minimum screen resolution of 800 x 600 pixels.
I am having difficulty downloading Product Catalogue from
the site.
If you cannot view the Product Catalogue once you have downloaded,
you must first check to ensure you have a program capable of viewing .pdf documents.
You will require Adobe Acrobat software. If not, you can download
the FREE Adobe Acrobat .pdf
viewer here
If when you click on the link to download the Product Catalogue your web browser
displays the document in the current browser window, you can still save the document
to your hard drive. At the top of the content being displayed, you will see a
small toolbar, which will have a floppy disk icon on the left. Clicking on this
icon will allow you to select the location on your computer to save the file
to.
Does this site use cookies?
Yes.
We use cookies to enable registration for our email newsletter service,
and to track
statistical information about site usage. Click
here to learn more
about cookies and how they affect you as a user of this web site.
What is your privacy policy?
To read our full privacy
policy, covering the collection and usage of visitor data, please click
here. |
